Operator License Information

Last updated: November 2025

XTaxi24 operates as a hackney carriage booking platform in Haywards Heath, Mid Sussex. This page provides information about our company registration, licensing, compliance, and regulatory oversight.

Hackney Carriage Compliance

XTaxi24 operates exclusively with licensed hackney carriage vehicles to ensure full regulatory compliance. Under UK taxi licensing regulations, hackney carriages are licensed vehicles that can:

• Be hailed on the street by passengers
• Use designated taxi ranks
• Accept pre-booked rides through our app
• Display "TAXI" signage and roof lights
• Operate with full regulatory approval

All XTaxi24 drivers hold valid hackney carriage driver licenses issued by Mid Sussex District Council, and all vehicles are licensed hackney carriages meeting council standards. This ensures you receive safe, legal, and professional transportation service.

Driver Requirements

All drivers operating through XTaxi24 MUST have:

• Valid UK Hackney Carriage Driver License (issued by Mid Sussex District Council)
• Enhanced DBS (Disclosure and Barring Service) check
• Hackney carriage vehicle insurance (hire and reward)
• Licensed hackney carriage vehicle (white color as per Mid Sussex regulations)
• Right to work in the UK

Vehicle Standards

All vehicles on the XTaxi24 platform are hackney carriages meeting Mid Sussex District Council requirements:

• Licensed as hackney carriage vehicles with Mid Sussex District Council
• White color (as required by Mid Sussex regulations)
• Maximum 10 years old (from date of first registration)
• Pass annual vehicle inspection and roadworthiness tests
• Maintain valid MOT certificate
• Display hackney carriage vehicle license plate
• Fitted with calibrated taximeter
• Maintain clean and safe condition

Accessible Vehicles

XTaxi24 is committed to providing accessible transportation:

• Currently 5 wheelchair accessible vehicles available
• All wheelchair accessible vehicles meet DVSA standards
• Drivers trained in disability awareness and assistance
• Service animals welcome in all vehicles
• More accessible vehicles joining the fleet

Insurance Coverage

Data Protection & Privacy

Regulatory Compliance

XTaxi24 complies with:

• Local Government (Miscellaneous Provisions) Act 1976 - Private hire licensing
• UK GDPR and Data Protection Act 2018 - Data protection
• Equality Act 2010 - Disability access and anti-discrimination
• Consumer Rights Act 2015 - Consumer protection
• Mid Sussex District Council - Local licensing conditions

Complaints & Compliance

We take compliance seriously. If you have concerns about:

• Driver conduct - Contact us at support@xtaxi24.com
• Service quality - Use our in-app complaint feature or email support
• Licensing violations - Contact Mid Sussex District Council Licensing Team
• Data protection - Contact our DPO at dpo@xtaxi24.com

Licensing Authority Information

Transparency & Accountability

As a licensed operator, we maintain:

• Records of all bookings for minimum 6 months (as required by law)
• Driver verification and monitoring systems
• Vehicle inspection records
• Insurance documentation for all drivers
• Complaints log and resolution tracking
• Data protection impact assessments

Service Standards

XTaxi24 is committed to:

• 24/7 service availability across Mid Sussex
• Verified, licensed, and insured drivers only
• Clean, safe, and well-maintained vehicles
• Transparent upfront pricing
• Real-time GPS tracking for passenger safety
• Wheelchair accessible vehicle availability
• Professional customer support
• Data security and privacy protection