Operator License Information
Last updated: November 2025
XTaxi24 operates as a hackney carriage booking platform in Haywards Heath, Mid Sussex. This page provides information about our company registration, licensing, compliance, and regulatory oversight.
Company Details
Company Name:
XTAXI24 LIMITED
Registered Office:
12 St Wilfrids Way
Haywards Heath
West Sussex
RH16 3QH
Registered:
England & Wales
Hackney Carriage Operations
Vehicle Type:
Hackney Carriage Vehicles Only
Licensing Authority:
Mid Sussex District Council
Service Area:
Haywards Heath, Burgess Hill, and Mid Sussex District
Hackney Carriage Compliance
XTaxi24 operates exclusively with licensed hackney carriage vehicles to ensure full regulatory compliance. Under UK taxi licensing regulations, hackney carriages are licensed vehicles that can:
- Be hailed on the street by passengers
- Use designated taxi ranks
- Accept pre-booked rides through our app
- Display "TAXI" signage and roof lights
- Operate with full regulatory approval
All XTaxi24 drivers hold valid hackney carriage driver licenses issued by Mid Sussex District Council, and all vehicles are licensed hackney carriages meeting council standards. This ensures you receive safe, legal, and professional transportation service.
Driver Requirements
All drivers operating through XTaxi24 MUST have:
- Valid UK Hackney Carriage Driver License (issued by Mid Sussex District Council)
- Enhanced DBS (Disclosure and Barring Service) check
- Hackney carriage vehicle insurance (hire and reward)
- Licensed hackney carriage vehicle (white color as per Mid Sussex regulations)
- Right to work in the UK
Vehicle Standards
All vehicles on the XTaxi24 platform are hackney carriages meeting Mid Sussex District Council requirements:
- Licensed as hackney carriage vehicles with Mid Sussex District Council
- White color (as required by Mid Sussex regulations)
- Maximum 10 years old (from date of first registration)
- Pass annual vehicle inspection and roadworthiness tests
- Maintain valid MOT certificate
- Display hackney carriage vehicle license plate
- Fitted with calibrated taximeter
- Maintain clean and safe condition
Accessible Vehicles
XTaxi24 is committed to providing accessible transportation:
- Currently 5 wheelchair accessible vehicles available
- All wheelchair accessible vehicles meet DVSA standards
- Drivers trained in disability awareness and assistance
- Service animals welcome in all vehicles
- More accessible vehicles joining the fleet
Insurance Coverage
Platform Operator Insurance
Status: Active Coverage
Insurance Provider: AXA Insurance
XTaxi24 maintains comprehensive platform operator insurance:
- Professional Indemnity Insurance - Protection against errors, omissions, or negligent advice provided through our booking platform
- Legal Expense Insurance - Coverage for legal costs and disputes related to platform operations
Driver Insurance (Independent Contractors)
Important: All drivers operate as independent contractors and carry their own comprehensive insurance coverage.
Each driver maintains:
- Hackney Carriage Insurance (hire and reward) - Covers passenger liability and incidents during rides
- Public Liability Insurance - Protection for passengers and third parties
- Comprehensive Vehicle Coverage - Full vehicle and passenger protection
Verification: XTaxi24 verifies all driver insurance documentation before platform activation. Drivers cannot accept rides without valid, current insurance coverage. Our automated system monitors insurance expiry dates and suspends accounts if coverage lapses.
Data Protection & Privacy
ICO Registration:
ZC053943
Data Controller:
XTAXI24 LIMITED (Company No. 16842929)
Regulatory Compliance
XTaxi24 complies with:
- Local Government (Miscellaneous Provisions) Act 1976 - Private hire licensing
- UK GDPR and Data Protection Act 2018 - Data protection
- Equality Act 2010 - Disability access and anti-discrimination
- Consumer Rights Act 2015 - Consumer protection
- Mid Sussex District Council - Local licensing conditions
Complaints & Compliance
We take compliance seriously. If you have concerns about:
- Driver conduct - Contact us at support@xtaxi24.com
- Service quality - Use our in-app complaint feature or email support
- Licensing violations - Contact Mid Sussex District Council Licensing Team
- Data protection - Contact our DPO at privacy@xtaxi24.com
Licensing Authority Information
Transparency & Accountability
As a licensed operator, we maintain:
- Records of all bookings for minimum 6 months (as required by law)
- Driver verification and monitoring systems
- Vehicle inspection records
- Insurance documentation for all drivers
- Complaints log and resolution tracking
- Data protection impact assessments
Service Standards
XTaxi24 is committed to:
- 24/7 service availability across Mid Sussex
- Verified, licensed, and insured drivers only
- Clean, safe, and well-maintained vehicles
- Transparent upfront pricing
- Real-time GPS tracking for passenger safety
- Wheelchair accessible vehicle availability
- Professional customer support
- Data security and privacy protection