Find answers to common questions about XTaxi24
Booking a ride is simple:
No phone calls needed – everything is done through the app!
We provide comprehensive coverage across the Mid Sussex District, including:
Check our Service Areas page for the complete list or use our postcode checker.
Yes! You can book rides in advance through the app. This is perfect for:
Simply select your desired pickup date and time when booking.
Once a driver accepts your booking, you'll see:
You'll receive notifications when your driver is nearby.
Yes, you can cancel through the app. Our cancellation policy:
We aim to be fair to both passengers and drivers.
Yes! We have wheelchair accessible vehicles (WAVs) available. When booking:
For regular accessibility needs, we recommend booking in advance to ensure availability.
Essential requirements:
See our Become a Driver page for full details including licensing timeline.
Earnings depend on several factors:
You keep 80% of the metered fare (minus booking fee). Track your earnings in real-time through the driver app.
Payment schedule:
Payment typically arrives within 1-2 business days of the weekly payout.
Yes! You have full control:
However, maintaining a good acceptance rate helps you receive more bookings.
If you already have your Mid Sussex private hire or hackney carriage licence:
Need a licence? The full MSDC licensing process takes 3-6 months. See our Drivers page for complete details.
We use official Mid Sussex District Council approved tariffs. Standard daytime rates:
Premium rates apply: Nights (00:00-06:00), Sundays, and Bank Holidays (approximately 50% higher).
The app shows you the exact fare before you book. Use our Fare Calculator with live rates to estimate your journey.
We accept multiple payment methods:
Card payments are processed through Stripe with bank-level security. Your card details are never shared with drivers.
Important: Cash payment is only available for pickups within our main service area. Card payment is required for remote pickups (see below).
Card payment is required for pickups more than 5 miles from our nearest base (Haywards Heath, Burgess Hill, Cuckfield, etc.).
Why? This protects our drivers from wasting significant time and fuel on long-distance pickups that may result in no-shows. When a driver must travel 12+ miles to collect you, and you don't show up, they've lost substantial earnings and incurred costs.
Locations requiring card payment include:
Cash is always accepted for: Haywards Heath, Burgess Hill, Cuckfield, Lindfield, Hassocks, Hurstpierpoint, Brighton, Crawley, Horsham (when within 5 miles of our bases).
Your card is only charged after your journey is completed successfully.
If you're located outside our main service area (e.g., West Hoathly, Turners Hill, Ardingly), your fare includes a call-out component to cover the distance our driver travels to reach you.
Example: A 1-mile journey from West Hoathly may cost £28 because:
The app shows a clear explanation when this applies, so you always know what you're paying for. This pricing reflects the actual distance our driver must travel, not just your journey distance.
For local pickups (Haywards Heath, Burgess Hill, etc.), no call-out fee applies and prices are based only on journey distance.
Yes! You can use:
Your card details are stored securely by Stripe (our PCI-DSS compliant payment processor) and never stored on our servers.
For local pickups (Haywards Heath, Burgess Hill, and surrounding areas), cash payment is always available - no card needed!
No hidden fees! The fare you see is what you pay. This includes:
No surge pricing: We use regulated council tariffs, not dynamic pricing. During busy times (New Year's Eve, Christmas), the council-approved premium tariff applies, which is clearly shown before you book.
Yes! After every trip, you'll receive:
All receipts are stored in your trip history for easy expense tracking.
Sample fares (using standard daytime tariff):
Use our Fare Calculator to estimate your specific journey. Actual fare depends on route, traffic, and time of day.
All XTaxi24 drivers must pass rigorous checks:
We only work with fully licensed, professional drivers.
We prioritize your safety with multiple features:
If you've left an item behind:
Report lost items as soon as possible. Drivers check vehicles after each trip, but the sooner you report, the better the chance of recovery.
We take all concerns seriously. To report an issue:
Include your trip ID and details. We investigate all reports within 24 hours and take appropriate action.
Yes! We're fully GDPR compliant and take data security seriously:
Read our Privacy Policy and Data Safety pages for full details.