Find answers to common questions about XTaxi24
Booking a ride is simple:
You can book entirely online through the app or website — or call us on 01444 718 418 if you prefer!
We provide comprehensive coverage across the Mid Sussex District, including:
Check our Service Areas page for the complete list or use our postcode checker.
Yes! You can book rides in advance through the app. This is perfect for:
Simply select your desired pickup date and time when booking.
Once a driver accepts your booking, you'll see:
You'll receive notifications when your driver is nearby.
Yes, you can cancel through the app. Our cancellation policy:
We aim to be fair to both passengers and drivers.
Yes! We have wheelchair accessible vehicles (WAVs) available. When booking:
For regular accessibility needs, we recommend booking in advance to ensure availability.
To partner with XTaxi24 as an independent driver, you need:
You'll operate as an independent contractor using our platform to connect with passengers. See our Driver Partnership page for full details including licensing timeline.
As an independent driver, you collect all fares directly from passengers — both cash and card payments go straight to you. Your earnings depend on several factors:
Since you collect all payments directly, your money is in your hands from day one. Track your earnings in real-time through the driver app.
You collect all fares directly from passengers — both cash and card payments go straight to you at the time of the ride. Here's how the commission works:
Unlike other platforms, we don't hold your money. You receive every fare directly and simply pay a small weekly commission to XTaxi24 for use of the platform.
Yes! You have full control:
However, maintaining a good acceptance rate helps you receive more bookings.
If you already have your Mid Sussex hackney carriage licence:
Need a licence? The full MSDC licensing process takes 3-6 months. See our Drivers page for complete details.
We use official Mid Sussex District Council approved tariffs. Standard daytime rates:
Premium rates apply: Nights (00:00-06:00), Sundays, and Bank Holidays (approximately 50% higher).
The app shows you the exact fare before you book. Use our Fare Calculator with live rates to estimate your journey.
XTaxi24 processes payments on behalf of independent drivers using these methods:
Card payments are processed through Stripe with bank-level security. Your card details are never shared with drivers. We collect payments from passengers and transfer the driver's portion to them weekly.
Important: Cash payment is only available for pickups within our main service area. Card payment is required for remote pickups (see below).
Card payment is required for pickups more than 5 miles from our nearest base (Haywards Heath, Burgess Hill, Cuckfield, etc.).
Why? This protects independent drivers on our platform from wasting significant time and fuel on long-distance pickups that may result in no-shows. When a driver must travel 12+ miles to collect you, and you don't show up, they've lost substantial earnings and incurred costs.
Locations requiring card payment include:
Cash is always accepted for: Haywards Heath, Burgess Hill, Cuckfield, Lindfield, Hassocks, Hurstpierpoint, Brighton, Crawley, Horsham (when within 5 miles of our bases).
Your card is only charged after your journey is completed successfully.
If you're located outside our main service area (e.g., West Hoathly, Turners Hill, Ardingly), your fare includes a call-out component to fairly compensate the driver for the distance they must travel to reach you.
Example: A 1-mile journey from West Hoathly may cost £28 because:
The app shows a clear explanation when this applies, so you always know what you're paying for. This pricing reflects the actual distance the driver must travel, not just your journey distance.
For local pickups (Haywards Heath, Burgess Hill, etc.), no call-out fee applies and prices are based only on journey distance.
Yes! You can use:
Your card details are stored securely by Stripe (our PCI-DSS compliant payment processor) and never stored on our servers.
For local pickups (Haywards Heath, Burgess Hill, and surrounding areas), cash payment is always available - no card needed!
No hidden fees! The fare you see is what you pay. This includes:
No surge pricing: We use regulated council tariffs, not dynamic pricing. During busy times (New Year's Eve, Christmas), the council-approved premium tariff applies, which is clearly shown before you book.
Phone booking fee: If you book by calling 01444 718 418, a small phone booking fee applies (5% of the fare, capped at £2 — or a flat £2 for airport set fares). This covers the cost of staffing our phone lines. Book online at xtaxi24.com or via the app to avoid this fee.
Yes — a small phone booking fee applies when you call us on 01444 718 418 to make a booking. This helps us staff our phone lines so we can offer you a personal service.
How to avoid this fee: Book online at xtaxi24.com or through the XTaxi24 app. You get the same great service with no extra charge — and you can track your driver in real time!
Yes! After every trip, you'll receive:
All receipts are stored in your trip history for easy expense tracking.
Sample fares (using standard daytime tariff):
Use our Fare Calculator to estimate your specific journey. Actual fare depends on route, traffic, and time of day.
All XTaxi24 drivers must pass rigorous checks:
We only work with fully licensed, professional drivers.
We prioritize your safety with multiple features:
If you've left an item behind:
Report lost items as soon as possible. Drivers check vehicles after each trip, but the sooner you report, the better the chance of recovery.
We take all concerns seriously. To report an issue:
Include your trip ID and details. We investigate all reports within 24 hours and take appropriate action.
Yes! We're fully GDPR compliant and take data security seriously:
Read our Privacy Policy and Data Safety pages for full details.