XTaxi24 is committed to providing the safest possible ride experience in Haywards Heath & Mid Sussex. Here's how we keep you protected.
Every driver is thoroughly checked before joining our platform
All drivers undergo comprehensive Enhanced Disclosure and Barring Service (DBS) checks through Mid Sussex District Council, ensuring no criminal history that would make them unsuitable for passenger transport.
Every driver holds a valid Mid Sussex private hire or hackney carriage driver's license, requiring medical exams, driving assessments, and local knowledge tests.
All vehicles are licensed by Mid Sussex District Council and pass regular safety inspections covering roadworthiness, insurance, and passenger safety equipment.
Mandatory training in customer service, disability awareness, safeguarding, and professional conduct ensures drivers provide respectful and safe service.
Valid hire and reward insurance coverage is verified for every driver and vehicle, protecting you in the unlikely event of an incident.
Driver performance is continuously monitored through customer ratings, ride quality metrics, and compliance checks to maintain high standards.
Technology that keeps you safe throughout your journey
Share your real-time location with family and friends. They can follow your journey from pickup to drop-off, ensuring someone always knows where you are.
Before accepting a ride, verify your driver's identity with their photo, name, vehicle details, and license plate number displayed in the app.
One-tap emergency button instantly alerts our 24/7 support team and shares your location. Quick access to emergency services when you need help.
Both passengers and drivers rate each other after every trip, ensuring accountability and maintaining high service standards across the platform.
Contact your driver through the app without sharing personal phone numbers. All messages are logged for safety and dispute resolution.
Complete records of all your journeys including routes, times, drivers, and receipts. Essential information for safety verification or expense claims.
Simple steps to ensure a safe journey
Always check the driver's photo, name, and vehicle registration before getting in. Match these details with what's shown in the app.
Use the "Share Ride" feature to let friends or family track your journey in real-time, especially for late-night rides.
For maximum personal space and safety, sit in the back seat unless traveling with multiple passengers.
Always buckle up. It's the law and the single most effective thing you can do to protect yourself during travel.
If something doesn't feel right, don't get in the vehicle. Contact our support team immediately if you have concerns.
Use the in-app reporting feature for any safety concerns, unprofessional behavior, or route deviations. We investigate all reports promptly.
Call 999 for immediate police, ambulance, or fire service assistance
01444 718418
For ride issues, driver concerns, or safety incidents
Use the emergency button or help section in the XTaxi24 app for immediate assistance during your ride
101 to report non-urgent concerns or incidents after your journey
At XTaxi24, safety isn't an afterthought—it's our foundation. We continuously invest in technology, training, and processes to ensure every ride is secure.
Zero tolerance for harassment, discrimination, or unsafe driving
Immediate investigation of all safety reports within 24 hours
Regular safety audits of drivers, vehicles, and procedures
Transparent reporting - we publish safety statistics and incident responses
Partnership with local authorities including Sussex Police and Mid Sussex Council
Continuous improvement based on passenger feedback and safety technology advances